Privacy Policy

July 10, 2020


At IXTROM we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which IXTROM operates.

This Privacy Policy describes IXTROM’s general privacy practices that aply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organizations with which IXTROM has or contemplates a business relationship. This Privacy Policy does not apply to any third party applications or software that integrate with the Service through the IXTROM platform (“Third Party Services”), or any other third party products, services or businesses.

IXTROM  Inc. owns and operate the website, the system, software applications platforms thereon, and the other websites and mobile applications of IXTROM.

Please read this policy and contact us if you have any questions. By accessing or using our Website, you consent to our collection, use, processing and sharing of your personal information/data in accordance with this policy.

IXTROM is committed to protecting your privacy. This policy tells you about our collection, use, processing and sharing of your personal information and our use of cookies. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The terms of this policy apply to all personal information collected by IXTROM on or through our Website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection of Personal Information

IXTROM reduces the collection, use and retention of personal information to the strict minimum required to provide its services. We collect personal information directly from you, for example, when you request a trial version of our products, download a white paper, or sign up for our newsletter.

We may ask you to provide us the following types of personal information from you:

Information collected when you set up a IXTROM account or visit our Website including identifiers such as your member name and password, your name, your mailing and resident address, email address and phone number. Passwords are collected and stored in an encrypted format by an automated process.

Information collected when you make a content license purchase, including identifiers such as your billing address, payment information and if applicable, your taxpayer identification number. As noted below under “Payment Gateways”, payment information such as your credit/debit card or financial account number is provided through a secure tunnel interface directly to a 3rd party payment processor, and is not accessible to or collected by us.

Commercial information including information you provide us about your business such as company name, company size, business type and content searched for, provided or downloaded by you and amount paid to or by you.

If you become a IXTROM content contributor, certain additional information may be requested and collected when you sign-up as a contributor or modify your IXTROM account, including (i) financial information such as banking and other financial institution or payment gateway information required in order for us to compensate you; (ii) identifiers such as your government taxpayer identification number, required in order for us to prepare tax information documents; (iii) background information about you and your content that we determine is needed to assist us in marketing your Content, identifiers that enable us to confirm your identity or your rights to the content you are providing to us; and (iv) as an additional identifier, a copy of your photo identification (for example, your driver’s license).

You may always choose not to provide personal information, but if you so choose, you may be ineligible for the services you requested, or participate in or complete transactions on our Website and/or certain other services may not be available to you.

In addition to the above, for each visit to Website, IXTROM collects IP address and the type of device accessing Website (for example mobile phone or desktop), and we store and associate this information with your IXTROM’s Website account.

The Information We Collect

We may collect your personal information as an individual for various purposes, such as the following:


When entering one of our websites, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.


When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social software tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered at IXTROM.


We collect information about your use of IXTROM Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.


In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.


We register individuals visiting our sites and locations (name, identification and business contact information) for reasons of security and safety of persons and belongings, as well as for regulatory purposes.


We use your personal information solely for the purposes communicated at the time of collection, for example, to grant access to a trial version of our products or to send you our newsletter. Only IXTROM employees or representatives who require the information to perform a specific task can access your personal information.Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent.We may use your personal information in the future to let you know about specials, new products or services. You may opt out of any future communication from us at any time by contacting us by email at

How We Protect Your Information

At IXTROM, we are committed to protecting your information and your privacy. We have implemented a combination of administrative, physical and technical security measures to safeguard your information from unauthorized access, modification, use, disclosure or destruction.

We grant access to your information only to those employees or representatives duly authorized by IXTROM, and only if they have a legitimate business need to know that information. Such employees or representatives are bound by contractual confidentiality and non-disclosure agreements.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security as no method of transmission over the Internet, or method of electronic storage is 100% secure.

Sharing of Personal Information

The personal information that you provide is confidential and will only be shared within IXTROM. We will not sell, distribute or lease your personal information to third parties unless we obtain your consent beforehand, except if required by applicable laws, regulations or legal proceedings.

Browsing data may be shared with third parties, such as with analytical firms; however, we do not provide personal information to these third parties.

IXTROM has implemented global policies, along with standards and procedures, for consistent protection of personal information. Where appropriate, IXTROM may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.

If IXTROM decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is IXTROM’s practice to require appropriate protection for personal information in these types of transactions.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of IXTROM, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Information Security and Accuracy

The security of your personal information is important to us. We intend to protect your personal information and to maintain its accuracy. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

IXTROM shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. IXTROM implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. If you have any questions about security on our Website, you can contact us at For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

If you have any question about the security of a payment gateway or processor, you should contact the payment gateway or processor.

IXTROM also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, IXTROM Group, INC. is a licensee of TRUSTe. The website is also secured by VeriSign.

Payment Gateways and Processors

We have arrangements with Stripes under which they act as a payment gateway for our customers to finalize and pay for their purchases. You may choose and arrange with the payment gateway to process payments from you to us. You will provide your credit/debit card and/or financial institution account information directly to the payment gateway or processor through a secure API tunnel and is not accessible to or collected by us. The applicable payment gateway/processor’s privacy policy will apply to the information you provide to them.

Links to Other Internet Sites, Website Blogs and Forums

Our Website includes links to other Internet sites whose privacy practices may differ from those of IXTROM. If you submit personal information to any of those sites, your information is governed by their privacy policies. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We encourage you to carefully read the privacy policy of any Internet site you visit.

Surveys and Contests

From time to time we may request information via surveys or contests. Participation is completely voluntary. If you choose to participate, the information collected may include contact information, such as name and business email address, as well as demographic information. Contact information will be used to notify the winners and award prizes. Survey information will be used to improve the use of and satisfaction with our site.

Cookies and Browsing Metrics

“Cookies” are small electronic pieces of information used by websites and stored by your browser on your computer’s hard drive. Our website, uses cookies mainly to analyze traffic and to personalize or tailor the use you make of the site. Therefore, we may collect the following kinds of information: Internet Protocol (IP) address and geographical location; Operating system/browser type and version; Referral source and search terms used to find our site; Length of visit, pages viewed and site navigation paths.

We use browsing data to generate metrics that will help us enhance your user experience and improve the quality of our website and services. We may also use browsing data to stop disruptive or abusive use of our site.

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings. However, this may affect how you are able to interact with our site as well as other websites.

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

Because the circumstances may vary depending on the context and the services, the information provided in the Online Privacy Policy or provided in a specific notice may provide more detailed information on applicable retention terms.

Deletion or Restriction of Our Right to Store or Process Your Personal Information

Under the GDPR, you have the right to restrict processing of your personal information. And under the GDPR and the Canada Consumer Product Safety Act (CCPSA), you have the right to request deletion of your personal information. However, these rights are not absolute, and we will continue to retain and use your personal information as we determine is necessary for management of continuing contractual rights and obligations, the establishment, exercise or defense of legal rights or claims or protect our licensee rights, which would include our need to comply with our contractual and other legal obligations, resolve disputes or claims, and enforce our agreements. We extend these rights to persons everywhere. However, if you have contributed any content to the Website or downloaded or licensed any content from the Website, because your and our contractual obligations and the rights grant by us to our licensees are perpetual and we could be subject to legal claims for many years, in most cases, we would not delete or stop use of your information.

If you would like to restrict processing of or request deletion of your personal information, contact us at Before we can honor any such request, we need to verify that the request is really by you (or if it relates to a minor of less than 18 years, his/her parent or legal guardian). In order for us to verify that any such request is really being made by you, we will need you to provide us with your full legal name and email address that matches the information in our records. In addition, if you have an active customer account with us, we may contact you and ask you to provide other additional information about you or your request.


By consenting to this privacy policy, you are giving us permission to process your personal data for the purposes identified. You may withdraw your consent at any time by contacting us by email at

Reviewing and Correcting and Updating your Personal Information

Under the General Data Protection Regulation (GDPR), if you are a Canadian, US or EU resident, you have the right to request a copy of, review and/or update your personal information and to correct any of your personal information in our records that is inaccurate. And under the Canada Consumer Product Safety Act (CCPSA), if you are a Canadian resident, you have the right to request (1) The categories of personal information we have collected about you, (2) The categories of sources from which the personal information is collected, (3) our business or commercial purpose for collecting such personal information, (4) The categories of third parties with whom we share your personal information, and (5) the specific pieces of personal information that we have collected about you. We extend the GDPR rights to persons everywhere. If you would like to exercise these rights, contact us at Before we can honor any such request, we need to verify that the request is really by you (or if it relates to a minor of less than 18 years, his/her parent or legal guardian). In order for us to verify that any such request is really being made by you, we will need you to provide us with the following: Full legal name and email address that matches the information in our records; In addition, if you have an active customer account with us, we may contact you and ask you to provide other additional information about you or your request, a photocopy of your proof of identity (e.g. passport or driver’s license) and a photocopy of proof of address (e.g. utility bill).

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not collect personally identifiable information from anyone under the age of 18.
However, if we become aware that a child has provided personal information on our website, by mistake, we will proceed to remove that information from our systems.

Unsubscribe or Opt-Out

All users and/or visitors of our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to If your wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices or law or new information at any time and from time to time without notice. We encourage you to periodically review this page periodically for the latest information on our privacy practices. Your continued access to or use of the Website after any such changes are posted will constitute your acceptance of and agreement to the changes. Again, the privacy policy and security practices of payment gateways and processors used to process payments to or from IXTROM will apply to information you provide to them. We encourage you to read those privacy policies before providing your information.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

You can contact us about this privacy policy by writing or email us at the address below:

IXTROM Group Inc.

790, Principale Ouest
Magog, Quebec. J1X 2B3

Attention: Privacy



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